A case is more than a status
A credible case record identifies the requestor, participants, accountable staff, current progress, relevant agreement language, deadlines, evidence, communication and outcome. The relationships among those elements matter as much as any individual field.
Ask how access is evaluated when staff responsibilities or organizational scope change. Case visibility should never depend on knowing an identifier alone.
Demonstrate the full path
Use one realistic but fictional grievance and move it through configured intake, assignments, meetings, evidence and closure.
- Change responsibility midway through the case.
- Relate a mailbox conversation and supporting document.
- Show member-safe information separately from staff detail.
- Close the case and reproduce it in reporting.
Distinguish foundations from advanced rules
Foundational deadlines and governed communication do not necessarily imply jurisdiction-aware calendar calculation or fully rules-generated correspondence. Buyers should require direct evidence for every advanced automation claim.
UnionStack implements the case record, workflow, deadline foundation, correspondence paths and trend analysis. Rules-driven correspondence and jurisdiction calendar automation remain proposed.