A first session should answer a practical question, not tour every menu. Use controlled sample data and keep the scope small enough to finish.
Step 01
Name the outcome
Choose a result the pilot group understands, such as finding a member’s current position or progressing a sample grievance.
Step 02
Prepare the minimum model
Agree on the people, organization and case types required for that outcome before entering records.
Step 03
Complete and review
Have each participant complete the workflow, record unclear language or access, and resolve those issues before widening the pilot.